Gearbest shipping problem waiting for 1 month

[valiv1985]

Hi there. Thank you very much for your answer.

I have made the order on 16th this month. I know there has not been too long since than but what worries me at the moment is their lack of communication. All started when I asked a question about their product and I have received no answer. After I made the payment I was contacted to confirm that I am the card holder and that was the last time I heard from them after they assured me they will deliver the products in a few days. I have opened a ticket and I asked them about the delivery because since then my order is still being processed although I payed for expedited delivery. Still no answer. I know this is a very busy time of the year but at least I expect from them to answer after 24 hours as this written on their website. I really want to purchase more products and don't want to trust all the bad reviews about them but first impression is what matters the most in a business. What is your advice? Have you encountered similar issues?

Thank you for your time.