Gearbest shipping problem waiting for 1 month

[Houki]

Update. Gearbest is adamant that the phone has shipped. I 100% believe, that they believe it's been shipped, or it has been shipped and there's some other problem everyone is unaware of. (eg, stuck in customs).

They are running a trace on it as you've been informed.

After some "communication", they have told me it will be shipping again today. This is on your honor that they're shipping prior to trace being completed. In other words, if you end up getting 2 phones, you should ship one back, for which you will be reimbursed. I don't see that scenerio happening, but just need to lay it out for you.

After the trace has been completed, and assuming its lost or back to Gearbest, they will reimburse you for the trouble of waiting. This will be minimum of DHL fee refunded, and perhaps more, but can't guarantee that.

We should have tracking today or tomorrow at latest assuming DHL shipping on weekend. (Already 6pm in China).

I want to take the opportunity to say sorry for the hassle, but also that Gearbest has been easily one of the kindest, communicative, friendly, honest shops I've ever dealt with. Our contact is extremely busy and its awesome she's taken the time to take care of this for us.

I'm not belittling your frustration or the issue, just wanted to let everyone know I have 100% faith in Gearbest to not purposely lie, steal or cheat us and this situation was a very rare one.

Thank you very much for your patience and kindness as well. I'm not sure I would have been so polite if the shoe was on my foot.

Regards,
Gizbeat

Wow thank you so much for all of your help. I really appreciate it. I'm very glad to have found this forum and met all of you helpful people. I would be totally lost if I didn't have you to help me.

I know that Gearbest is a great seller, and they have been nice enough to communicate with me through the support ticket. I will not let this rare experience ruin my view of them, and I will continue to shop with them. The whole customs shipping delay just threw everyone off, and DHL insisted that the fault was with the seller, yet they didn't even mention the customs hold up situation they were having.

Would that mean that I will be receiving a new tracking number for the new shipment? or would they just update my old one?