Gearbest shipping problem waiting for 1 month

[GizBeat]

Okay, so another update.

I've been communicating with Gearbest through a support ticket for a while now. The shipping delay seems to be all sorted out now, and the National Chinese Holiday has past.
It has now been exactly 1 month since I completed my order and my tracking number still hasn't updated since Sept. 15th. The last reply from Gearbest I received said that they are going to start a claim with DHL to trace my package and to wait another 3-5 business days.

I really don't know what to do now. This is not what I expected with the fastest express shipping. I've ordered screen protectors online on the same day I ordered the phone, which were shipped with the standard free shipping from Hong Kong and even those arrived already. Gearbest offered a 6% discount coupon for compensation, but that doesn't help me. I have tried to be patient, but I just feel like everything that could go wrong has gone wrong.

What would you guys do in my position? I'm wondering if I should just request a refund soon. If there isn't any sort of good news regarding this issue by next week, I probably will. The fact that it's still in China after a whole month since my order just seems a bit ridiculous. I normally am a patient person, but I know some of you have to agree with me that waiting like this week after week is frustrating.

Sorry for ranting.

Hi Houki,
I wish you had contacted me sooner to let me know this still hasn't been ironed out. I will contact them today. Apparently there was a fire in the DHL warehouse during all this time. Not sure your package has been affected or not. I know, it sounds lame. I'm just reporting what I've heard. This info was given by a Westerner, not Gearbest. You will be compensated more than 6% coupon. I will guarantee that.