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2014-10-10, 04:18
Okay, so another update.
I've been communicating with Gearbest through a support ticket for a while now. The shipping delay seems to be all sorted out now, and the National Chinese Holiday has past.
It has now been exactly 1 month since I completed my order and my tracking number still hasn't updated since Sept. 15th. The last reply from Gearbest I received said that they are going to start a claim with DHL to trace my package and to wait another 3-5 business days.
I really don't know what to do now. This is not what I expected with the fastest express shipping. I've ordered screen protectors online on the same day I ordered the phone, which were shipped with the standard free shipping from Hong Kong and even those arrived already. Gearbest offered a 6% discount coupon for compensation, but that doesn't help me. I have tried to be patient, but I just feel like everything that could go wrong has gone wrong.
What would you guys do in my position? I'm wondering if I should just request a refund soon. If there isn't any sort of good news regarding this issue by next week, I probably will. The fact that it's still in China after a whole month since my order just seems a bit ridiculous. I normally am a patient person, but I know some of you have to agree with me that waiting like this week after week is frustrating.
Sorry for ranting.
I've been communicating with Gearbest through a support ticket for a while now. The shipping delay seems to be all sorted out now, and the National Chinese Holiday has past.
It has now been exactly 1 month since I completed my order and my tracking number still hasn't updated since Sept. 15th. The last reply from Gearbest I received said that they are going to start a claim with DHL to trace my package and to wait another 3-5 business days.
I really don't know what to do now. This is not what I expected with the fastest express shipping. I've ordered screen protectors online on the same day I ordered the phone, which were shipped with the standard free shipping from Hong Kong and even those arrived already. Gearbest offered a 6% discount coupon for compensation, but that doesn't help me. I have tried to be patient, but I just feel like everything that could go wrong has gone wrong.
What would you guys do in my position? I'm wondering if I should just request a refund soon. If there isn't any sort of good news regarding this issue by next week, I probably will. The fact that it's still in China after a whole month since my order just seems a bit ridiculous. I normally am a patient person, but I know some of you have to agree with me that waiting like this week after week is frustrating.
Sorry for ranting.