inew v3 have call back?

[Truman68]

hi all. my Name is Herbert
i'm new here
last sunday i ordered the iNew V3 at fastcardtech
yesterday i have got this E-Mail from FCT Support

Dear customer:
Thank you order from FASTCARDTECH.COM
This is our honor for support you.

We have one bad news. You order items

----------------inew v3-----------------------

recently much buyer report it has tech problem, and also can not easy fixed by software.
So we had urgent called back package from shipment Company back to us.
We will pay this ship fee; we just hope our buyer will feel happy get better goods and services.
Due to these items known issues, right now we have to beg you exchange to another items.
we recommend this one to you :http://www.fastcardtech.com/INEW-I3000.html (if you agree .please tell me what color )
Once you decided we will urgent deal with it and ship to you ASAP.
We apologize for this inconvenience again. We hope for your understanding, And your early reply will be highly appreciated.

if somebody can confirm mistake?

if i replay the email i got a mail delivery error :-(

best regards
Herbert