Hello.. I need help :(

[Flipsidetripping]

Customer service was pretty decent actually, this is what they said.

After reviewing your case, please review our possible solutions:
1)Return the item back to us
You can return the item back to us in China as per our terms and conditions indicated in the link above.
Once we receive the item , we can exchange or offer a product refund $144.99 back to your GB wallet.As long as the item does not exceed the 45 day money back guarantee limit.

2)Keep the item and accept a partial refund on Wallet (credit)
We can offer a partial refund of your product value which is $30.00 on your wallet. This amount can be used for your future orders.

3)Resend a replacement (No return)
We can resend you a replacement but we kindly ask you cover partial cost of item and the shipping fee which is $110.00. We will then arrange a shipment and send you an invoice if you choose this option.

Can you please let me know your decision? You may check the cost of returning item back to us in China before deciding.
We look forward hearing from you.
Thank you for your understanding.

Best Regards
Megan
Gearbest Customer Service
[Only registered and activated users can see links Click here to register]

[Twotems]

Just return it. If it's your primary phone it's basically useless without data. Mine is my backup phone so I'm not really bothered and I travel outside the US often and it works perfectly.

[Flipsidetripping]

Just return it. If it's your primary phone it's basically useless without data. Mine is my backup phone so I'm not really bothered and I travel outside the US often and it works perfectly.

I'm takin the $30 and selling it myself bc I'm pretty sure it works on Rogers network so someone will want it lol

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Just return it. If it's your primary phone it's basically useless without data. Mine is my backup phone so I'm not really bothered and I travel outside the US often and it works perfectly.

I'm takin the $30 and selling it myself bc I'm pretty sure it works on Rogers network so someone will want it lol

Or I'll just put it on eBay

[edcoolio]

Just return it. If it's your primary phone it's basically useless without data. Mine is my backup phone so I'm not really bothered and I travel outside the US often and it works perfectly.

I'm takin the $30 and selling it myself bc I'm pretty sure it works on Rogers network so someone will want it lol

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Just return it. If it's your primary phone it's basically useless without data. Mine is my backup phone so I'm not really bothered and I travel outside the US often and it works perfectly.

I'm takin the $30 and selling it myself bc I'm pretty sure it works on Rogers network so someone will want it lol

Or I'll just put it on eBay

Well, I'm both glad and impressed by Gearbest for their prompt follow-up and good solutions for you.

It's not easy to find China shops that have such good customer service!

I believe that all the sponsors on here are very good about after sale support and Gearbest has been here for quite a while.

Also, thank you very much for your follow-up. It is greatly appreciated!

Good luck with your sale

[WuddaWaste]

I'm glad to hear things went well. Thanks for posting the interaction.

I personally think you're making the right choice in keeping it and selling it locally. The cost to ship items back to China is, unfortunately, pretty steep. Good luck with the new phone, whatever you choose it to be!