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iNew V3 freezes during heavy usage.
#1
Hello all!

I am new in the forum but have owned one of these little gems for about 8 months now.

All smooth up until now, sadly few weeks ago the phone started to behave weirdly. At first it would restart itself every now and then for no reason, and after few more days it became more and more frequent. Finally it happens every few hours or less depending on usage (for example if using a sat nav system like Google Navigator or Waze it would typically happen after 30 minutes) and then it tries to restart but it generally takes few tries and I have to take the battery out and back in for it to work again.

From further testing the phone freezes in these two scenarios:

A) When using it intensely for a period of time, usually 15 - 30 minutes. As an example if I use Waze (Waze is a Satellite Navigation Software) for 20 minutes or so the phone will freeze, and struggle to reboot for the next 10 or 15 minutes.

B) If I slightly press the area located at the back of the phone where the GPS chip is installed, close to where the battery connections are. This seems to happen consistently. The phone restarts itself after few seconds and carries on working until A) or B) happen again.


I currently have the Build v3_inew_v1.0.8_GPS_Fix_MNShop.cz, although it started to fail with v1.0.3, so I don't think it is ROM related.

See attached a picture of the part that will make the phone freeze if pressed slightly. This seems to be consistent, but also freezes during heavy use (gaming, watching video continuously, using sat nav software, etc...).

Has anybody come across of something like that or do you think that warranty would be the only solution in this case?

Many thanks in advance!

Regards.


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#2
It looks like a HW related issue and I think you should contact your seller.
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#3
(2014-05-25, 14:34)nikstar Wrote: [Only registered and activated users can see links Click here to register]

I was wondering if anybody has requested a warranty from iNew before and how good they are responding to it.

At the same time just posting the fault in the forum for awareness or to check if anybody has come across something like this as well or it is a one-off case.

Thanks!
Sergio.
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#4
(2014-05-25, 14:34)nikstar Wrote: It looks like a HW related issue and I think you should contact your seller.

Quick correction to my previous reply. The seller has replied saying that they will repair the phone.

I will send it and let's see how it goes.

Cheers.
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#5
(2014-05-25, 14:34)nikstar Wrote: It looks like a HW related issue and I think you should contact your seller.

and iNew replied as well,

"Thank you for your mail .

Our factory is testing the latest firmware ,pls wait for another several days ,we will submit it on our website soon .

Have a nice day !"

Perhaps unrelated but good to know anyway.

Smiling
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#6
Yes, it is true.
This version supposed to be released at 15th of May, but we are still waiting.
Hopefully this waiting it will be for good!
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#7
Hello!

My V3 does exactly the same since yesterday Sad

Was your solving strategy successful? I feel kind of helpless without my phone ;)

Thanks in advance for your help!

Cheers
aquaporin
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#8
Hello - my phone now does the same too!!!

It worked before very well. How did you fixed the Problem Cyrenne?

Or someone else have an idea?

Thanx Larifagi
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#9
Hey Smiling

Mine still does not work at all. My chinese seller told me it's a common software problem. I put it back to factory mode but it's still not working.. If you find out sth please let me know!

Cheers
aqua
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