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+--- Thread: NO SOUND DURING CALLS (/Thread-NO-SOUND-DURING-CALLS)
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NO SOUND DURING CALLS - LRAYT - 2013-09-23
Phone is new and the volume was very low on all calls, incoming and outgoing. The phone is THL W8+. Contacted THL and they said " get into engineering mode and change, THE HEADSET MODE, LOUDSPEAKER MODE and SPEACH ENHANCEMENT. After doing so there's no sound on all calls. The phones rings on incoming calls but when answered the person I am calling cannot hear me and I cannot hear them. Same with calls I place, the other phone rings but no sound. Data is working no problems.
Will factory reset change the audio back to it's original state? What are the factory settings for the 3 items that were changed?? thanx, LRAYT
RE: NO SOUND DURING CALLS - GizBeat - 2013-09-23
A factory reset will change these back to what they were. You might want to try upgrading your firmware. Check first and see how old your current firmware is.
RE: NO SOUND DURING CALLS - LRAYT - 2013-09-23
RE: NO SOUND DURING CALLS - GizBeat - 2013-09-23
You mean you checked update from within Android? That will not help you with China phones. They generally don't update 'over the air'. You need to manually do it. Check your firmware/kernel version from Android system settings > About phone. If it's older than May, you might want to update.
RE: NO SOUND DURING CALLS - LRAYT - 2013-09-23
(2013-09-23, 13:34)Gizbeat Wrote: You mean you checked update from within Android? That will not help you with China phones. They generally don't update 'over the air'. You need to manually do it. Check your firmware/kernel version from Android system settings > About phone. If it's older than May, you might want to update.
How do I tell if it's older than May. Before we go any further I am 67 years old and a lot of this stuff is way over my head!!!! Give me good written directions and I can do it but don't ask me to go to YOUTUBE and watch how............thanx, L
RE: NO SOUND DURING CALLS - GizBeat - 2013-09-23
From homescreen > menu button > settings > about phone. Then look under 'Kernel Version' and see what the date says.
RE: NO SOUND DURING CALLS - LRAYT - 2013-09-23
(2013-09-23, 13:43)Gizbeat Wrote: From homescreen > menu button > settings > about phone. Then look under 'Kernel Version' and see what the date says.
Kernel version is June 6, 2013. So it looks like I am safe on this one. Thank you for your help. But I still need to increase the volume and THL is no help!!!! Old age sux!!! thanx, L
RE: NO SOUND DURING CALLS - GizBeat - 2013-09-23
(2013-09-23, 13:53)LRAYT Wrote:(2013-09-23, 13:43)Gizbeat Wrote: From homescreen > menu button > settings > about phone. Then look under 'Kernel Version' and see what the date says.
Kernel version is June 6, 2013. So it looks like I am safe on this one. Thank you for your help. But I still need to increase the volume and THL is no help!!!! Old age sux!!! thanx, L
Try the factory reset and see if it helps.
RE: NO SOUND DURING CALLS - LRAYT - 2013-09-23
(2013-09-23, 13:54)Gizbeat Wrote:(2013-09-23, 13:53)LRAYT Wrote:(2013-09-23, 13:43)Gizbeat Wrote: From homescreen > menu button > settings > about phone. Then look under 'Kernel Version' and see what the date says.
Kernel version is June 6, 2013. So it looks like I am safe on this one. Thank you for your help. But I still need to increase the volume and THL is no help!!!! Old age sux!!! thanx, L
Try the factory reset and see if it helps.
Did the factory reset and the volume is low but at least it is working. Have to find a way to increase without shutting the phone down. L
RE: NO SOUND DURING CALLS - GizBeat - 2013-09-23
Is the current problem with hearing them, them hearing you, or both?