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any idea where i can get a case from for the NEO N003 if possible in the uk
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The Neo N003 has 2100MHz only from what I understand. I believe all UK providers broadcast 3G on 2100MHz, but it might be worth checking to be sure.
It's also possible WCDMA is set to the wrong SIM slot. Try the SIM in the other slot, or switch the WCDMA SIM via settings.
You can adjust your headset volume through engineering mode.
Also make sure you're on the newest Neo N003 firmware.
Two roads diverged in a yellow wood,
And sorry I could not travel both
And be one traveler, long I stood
And looked down one as far as I could
To where it bent in the undergrowth